Customer Experience Starts with Employee Engagement

For almost 15 years, I’ve been helping employers do the best they can to make the workplace a better place to be. Helping organisations to deliver the best possible experience for their employees is something I’m passionate about, so I was delighted to get the opportunity to judge at this year’s UK Employee Experience Awards. Read more

How Delivering a Great Customer Experience Can Result In Significant ROI

A massive shift of power from corporations to consumers is taking place because of the onset of the digital age. Companies are starting to compete to provide the best customer experience instead of the never-ending battle of price advantage which has preceded this new era. Read more

Barclays Bets Big on Fintech in UK Despite Brexit Fallout

The fintech scene is growing in London at a time when many banks are looking to exit the city. At a time when other lenders are eyeing a succinct exit from the UK, Barclays is looking to shore up at least one segment of its operations in London, strengthening its fintech capabilities in the capital. The group’s fintech arm, Rise, is also looking to dramatically expand its operations. Read more