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Blog

Competing for the Prestige

"If there is anything people want more than money, it's positive recognition." Read more

Five Ways To Make The Most Out Of Brand Loyalty

In today’s market, customers don’t have to be loyal. They have endless choices and a nonstop stream of information at their fingertips to help them find the latest brand and product information. Read more

Marrying the CX and Loyalty Industries

Improving the CX of a company typically relies on listening to customer complaints, creating hotlines, offering surveys, looking at sales results, making calls, pounding pavement, connecting on social, sitting in a store – the works. Read more

How to play the awards game

Winning awards for your personal and professional achievements is a seriously competitive business. And like any match worth winning, having a game plan will get you so much further than throwing everything together and hoping for the best. Read more

New Look and Their New Initiative ‘Service Basics’

The well-known UK fashion store, New Look, was the winner of the CXA Customer Centric Culture award in 2016 for their amazing implementation of a holistic and company-wide restructure towards better customer service. Read more

Customer Experience Starts with Employee Engagement

For almost 15 years, I’ve been helping employers do the best they can to make the workplace a better place to be. Helping organisations to deliver the best possible experience for their employees is something I’m passionate about, so I was delighted to get the opportunity to judge at this year’s UK Employee Experience Awards. Read more

How to write an award-winning entry- top tips!

Creating a compelling award entry for the UK Customer Experience Awards requires passion, enthusiasm and clear, concise copy to engage the judges. Here are some quick tips we’ve picked up from talking to last year’s panel: Read more

Five Outstanding Winning Attitudes from Four Seasons Health Care

Having the right attitude in business can be the decisive factor between being successful and just getting by. For Four Seasons Health Care, the right attitude helped them win two categories at the 2016 CXA, including the Overall Winner category and the Insight & Feedback category. Read more

5 Steps of Apple’s Enticing Customer Experience

Even though products change and the store design is altered slightly to accommodate the new products, there’s one thing that never changes, and that’s the Apple Store’s secret sauce. Read more

Three Risky Customer Experience (CX) Initiatives

Forrester reports that customers are willing to spend nearly five times more for excellent customer experience (CX) than they would for poor CX*. Read more

Barclays Bets Big on Fintech in UK Despite Brexit Fallout

The fintech scene is growing in London at a time when many banks are looking to exit the city. At a time when other lenders are eyeing a succinct exit from the UK, Barclays is looking to shore up at least one segment of its operations in London, strengthening its fintech capabilities in the capital. The group’s fintech arm, Rise, is also looking to dramatically expand its operations. Read more

How Delivering a Great Customer Experience Can Result In Significant ROI

A massive shift of power from corporations to consumers is taking place because of the onset of the digital age. Companies are starting to compete to provide the best customer experience instead of the never-ending battle of price advantage which has preceded this new era. Read more

Customer Experience Starts with Employee Engagement

For almost 15 years, I’ve been helping employers do the best they can to make the workplace a better place to be. Helping organisations to deliver the best possible experience for their employees is something I’m passionate about, so I was delighted to get the opportunity to judge at this year’s UK Employee Experience Awards. Read more