Meet the Judges

We are proud of our judges. This page is updated regularly. Come back and check it out from time to time.

Many judge for us regularly, each year and at other awards. Many will be new. 

All our judges apply to judge. This commitment is vital to the credibility of awards and to ensuring a balanced and independent approach.

Judges are selected based on their experience and qualification. We aim to have large panels of independent businessmen and women, enabling us to allocate a reasonable number of entries to each judge to ensure that the evaluation is thorough.

Carole Campbell

Corporate Contact Centre Manager

Harsha Anand

Global Head – Business Transformation

Jean-Francois Damais

Global CX Director, Ipsos Loyalty

John Barr

Customer Experience Director

Paul Morris

Director

Phil Heaven

Regional Director Lancashire

Rob Brickle

Managing Director

Rob Ettridge

Client Services Director

Simon Green

Head of Customer Strategy

Virginia Monk

Managing Director

Ian Golding, CCXP

Customer Experience Specialist

Alexandra Dobocan

Head of Communications and PR

Olga Wormald

Company Director

Paul Beesley

Director and Senior Consultant

Mr Gordon Rimmer

Connect Managed Services

Katy Taylor

Group Marketing & Customer Experience Director

Anne Blackburn

Customer Experience Director

Tony Barritt

Managing Director

Rob Dermott

Associate Director

John Aves

Chief Executive & Founder

Carl Lyon

Managing Director

Kristy Davies-Sumpter

Managing Director

Paul Weald

Consultant

Dawn Hillson

Experience Director

Nikki Moss

Customer Service Manager

Sara Duxbury

Business Psychologist

Stewart Pattinson

Director

Sean Campbell

Head of Financial Services Sector

Michael Anderson

CEO

Emdad Rashid

Director of Experience

Steven Swann

Creative Director

Michelle Ansell

Managing Partner

Nicky Barrell

Managing Director

Katey Watkins

Customer Experience Manager

Matthew Cook

Head of Customer Support

Julianne Britton

Head of Customer Services

Jerry Angrave

Customer Experience Director

Carla Hall

Director

Stuart Crawford-Browne

Director

Donna O’Toole

Director

Oliver Jackson

Head of Customer Service

Yvette Wise

Director of Sales

Jack Barmby

Founder & CEO

Sirte Pihlaja

CEO, Customer Experience Optimiser, CCXP, LEGO® Serious Play® Facilitator

Malcolm Fleming

Director

Valerie Howe

Customer Experience Director

Declan Metcalfe

Head of Platform and Experiences

Katie Waldeck

Customer Experience Director

Ash Cripps

Service Quality Manager

Elisabet Pinto

CEO

Becky Galea

Head of Customer Experience

Martin James

Regional Vice President – Northern Europe

Cameron Turner

Managing Director

Victoria O’Dea

Global Client Manager

Fiona McMiken

Snr Manager Customer Care

Steve Hewett

Head of Retail Customer Engagement & Loyalty

Julian Lukaszewicz

Senior Business Designer

Neil Carroll

Director

Colin Payne

Principal and Lead Digital Banking Global Domain

Ali Powell

Chief Commercial Officer

Kate Birtles

Director of Customer Experience

Maggie Colman

Training Director

Sue Duris

Director, Marketing and Customer Experience

Michael Duff

Managing Director

Ian James

Head of Marketing

Tracey Roberts

Business Development Director

John White

Consulting Director, Customer Experience

Gagandeep Gadri

Vice President, Head of CXA Capgemini Consulting UK

Erika Toth

Group Head of Business Improvement

Jamie Thorpe

Commercial Director, Customer Experience

Kate Makuen

Head of Strategic Communications

Oli Shaw

Global Service Design Director

Mark Donnelly, ACXP

Customer Experience & Innovation Manager

Simon Evatt

Director, Group Contact Centre Infrastructure

Susan Callaghan

Director of Operations & Managing Consultant

Joanna Hancock

Director

Marcus von Kloeden

Managing Director

Andrew White

Sales Director

Lyndsey Edgar

Director of Complaints

Gary Jackson

Director of Customer & Community Care

Nick Hague

Director

Madelaine Cook

Customer Experience Consultant

Tony Latter

Co-Founder and CEO

Emma Dent

Service Excellence Manager

Tim Pritchard

Managing Director, Customer Experience

Amanda Riches

Director – Enrich CX Consultancy

Russ Leighton

Contact Centre Operations Manager

Neil Miles

Director/Owner

Peter Hocknell

Co-Founder

Stephen West

Director

Edward Willis

Head of Customer Marketing and Insight

Jon Stephens

Consultancy Director

Darryl Alexander

Customer Experience Professional

Laura Bowyer

Marion Ellis

Head of Customer Experience

Justin Gatenby

Head of Digital Customer Experience - Utilities

Gethin Nadin

Director, Global Partnerships

Simon Rowland

CEO

Donna Greenyer

Project Manager

Suzy Pettican

Managing Director

Kathryn Cooper-Fay

Chief Customer Officer/CEO

Matthew Leggett

Head of Client Experience

Merje Shaw

Managing Director

Stuart Lambert

Founder & Principal Consultant

HELEN STEAD

CUSTOMER EXPERIENCE MANAGER

Michelle Moore

Company Director / Continuous Improvement Specialist

Carol McCreadie

Client Experience Director

Marie Lowry

Head of Complaints Resolution