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"I enjoyed presenting in front of the judges who were really pleasant showed genuine interest and care." Lorraine Millard, Virgin Money, National Lounge Manager – Winner

Winners and Finalists 2015

Please see below for a list of our Winners of the UK Customer Experience Awards 2015.

Overall Best Customer Experience Winner 2015

Winner

Eurotunnel Le Shuttle

Specific Categories

Automotive, Travel and Commercial Service Providers

Winner

Eurotunnel Le Shuttle

Silver Award Winner

Green Flag

Finalists

Grass Roots and Lexus

Ground Control Ltd

Hospitality/ Leisure / Charity

Winner

Dorchester Collection

Silver Award Winner

Molson Coors in partnership with B2b International

Finalists

Edwardian Group London

PPL

Logicalware in partnership with World Wildlife Fund (WWF-UK)

Contact Centre – Large

Winner

AXA PPP Healthcare

Joint Silver Award Winner

Barclays Premier and Sage UK Ltd

Finalists

Webhelp

60k ltd

Contact Centre – Small

Winner

AmicusHorizon

Silver Award Winner

LV=

Finalists

Bristol Wessex Billing Services Limited

TICKETMASTER

Vision Direct

Financial Services - Banking & Investment

Winner

Virgin Money Plc

Silver Award Winner

Nationwide Building Society

Finalists

Barclays PLC

The Royal Bank of Scotland (NatWest)

Visa Europe

Government /Professional Services and not for Profit

Winner

Richmond Housing Partnership

Silver Award Winner

Surrey County Council

Finalists

Elmbridge Borough Council

AXELOS in partnership with MMT Digital

YPO

Industrial/ Utilities

Winner

Utility Warehouse

Silver Award Winner

A-Plant

Finalists

E2V

Siniat Ltd

Scottish Water - Field Response

Insurance Services

Winner

Direct Line

Silver Award Winner

AXA PPP Healthcare

Finalists

E&L

WNS Assistance

Zurich

Retail

Winner

JLP Waitrose

Silver Award Winner

Shell UK Oil Products Ltd

Finalists

AMARA

Grass Roots & DFS

Telefonica - O2

Technology and Telecoms - Amazing CX

Winner

Three UK Limited

Silver Award Winner

Giffgaff and FirstSource Solutions UK Ltd

Finalists

Geeks Ltd

Vodafone

Technology and Telecoms - Customers First

Winner

Rackspace

Silver Award Winner

ZEN Internet

Finalists

Grass Roots Group and O2

M12 Solutions

giffgaff

Discipline Specific Categories

Business Change or Transformation - Transformation at the Heart

Winner

NOW TV and FirstSource

Silver Award Winner

Yodel in partnership with eDigital Research

Finalists

Sage UK Limited

Serco in partnership with Hull City Council

Lloyds Bank International Payments Centre

Business Change or Transformation - Focussed on Improvement

Winner

Rackspace

Silver Award Winner

DFS

Finalists

Geeks Ltd

LV=

Standard Life

Employee Engagement - Best Place to Work

Winner

Bristol Wessex Billing Services Limited

Silver Award Winner

Home Instead Senior Care

Finalists

OVO Energy

Screwfix

Employee Engagement - Improving CX

Winner

Winner - LV=

Silver Award Winner

Nationwide Building Society

Finalists

60k ltd

Capita Customer Management in partnership with VWG UK

YPO

Insight and Feedback - A new way of measuring

Winner

The Royal Bank of Scotland (NatWest)

Silver Award Winner

Performance in People Ltd

Finalists

Molson Coors in partnership with B2B International

Feefo

Grass Roots and Lexus

Insight and Feedback - A different perspective

Winner

Shell UK Oil Products Ltd

Silver Award Winner

Three UK Limited

Finalists

Standard Life

LV=

Clothes2order

Insight and Feedback - A focus on Understanding

Winner

Direct Line Group

Silver Award Winner

Four Seasons Health Care

Finalists

Dyno-Rod Ltd

Grass Roots & DFS

Virgin money

New Product/Product Improvement - Making the most of Technology

Winner

Standard Life

Silver Award Winner

Samsung and Capita Customer Management

Finalists

Feefo

Utility Warehouse

Three UK

New Product/Product Improvement - Loving the Customer

Winner

Vita Student

Silver Award Winner

Dorchester Collection

Finalists

Barclays Direct Premier Relationship Management

RBS

LV=

Best Use of Social Media/Technology

Winner

The Body Coach Online Nutrition

Silver Award Winner

DFS

Finalists

Direct Line Group

Teleperformance

People Categories

Professional of the Year

Winners

Joint Winners - Diana Rodriguez – Nicoll Curtin Manuela Pifani – Direct Line Group

Silver Awards

Finalists

Growth Engineering Limited - Richard Culpin

Webhelp UK – Mark Charlton- Kingsley

Team of the Year - A whole new level

Winners

Nationwide Building Society – Camden Town Branch

Silver Award Winner

Three UK Limited

Finalists

Capita Customer Management Lt

Direct Line Group

Webhelp UK

Team of the Year - Customers at the Heart

Winners

Nationwide Building Society – Kendal Branch

Silver Award Winner

LV=

Finalists

Visa Europe

Scottish Water - Field Response

E2V

Team of the Year - Listening and Responding

Winner

Rackspace

Silver Award Winner

Standard Life

Finalists

Vision Direct

RBS

Barclays Premier

International Business

International Business

Winner

Deutsche Telekom AG

Silver Award Winner

Standard Life

Finalists

60K ltd

Visa Europe


ENTER NOW

If you have any questions about entering the Awards,
please contact our friendly Awards team who will be
delighted to assist you. Please call Thomas Scott on
020 7193 0664 or email: thomas@awardsinternational.eu