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"I enjoyed presenting in front of the judges who were really pleasant showed genuine interest and care." Lorraine Millard, Virgin Money, National Lounge Manager – Winner

Winners and Finalists 2016

Please see below for a list of our Winners of the UK Customer Experience Awards 2016.

Overall Best Customer Experience Winner 2016

Winner

Four Seasons Health care

Sector Specific Categories

Contact Centre – Small – Customer Loyalty

Winner

Baxi Heating UK Ltd

 

Silver Award Winner

UCAS

Finalists

Nominet UK

RaboDirect.ie

Royal London

Contact Centre – Large

Winner

HSS Hire

 

Silver Award Winner

Direct Line Group

Finalists

Energy Saving Trust

Samsung Electronics UK & Ireland

Contact Centre – Small – Can do Culture

Winner

AmicusHorizon

 

Silver Award Winner

Pelican Business Services

Finalists

Findel Education

Ministry of Defence

Xero

Insurance Services

Winner

Direct Line Group

 

Silver Award Winner

Staysure

Finalists

2Gether Motor Breakdown

Close Brothers Premium Finance

E&L

Royal London

VitalityHealth

Webhelp UK

Financial Services – Banking and Investment

Winner

TSB in partnership with Blue Sky Performance Improvement

 

Silver Award Winner

Old Mutual Wealth

Finalists

Close Brothers Retail Finance

Divido

Profile Financial Solutions

Technology and Telecoms

Winner

Now TV in partnership with Firstsource

 

Silver Award Winner

XLN Business Services

Finalists

at800

O2

TopLine Comms in partnership with Sonovate

Zen Internet

Sonovate

Chess Ltd

Travel / Transport / Hospitality / Retail

Winner

Ocado Ltd

 

Silver Award Winner

Virgin Trains in partnership with Opinsta

Finalists

East Midlands Airport

GO APE

Intelenet Global Services

Pallet Track Limited

Webhelp UK and Shop Direct

Utilities

Winner

Thames Water

 

Silver Award Winner

SGN

 

Discipline Specific Categories

Business Change

Winner

Findel Education

 

Silver Award Winner

Webhelp UK and Shop Direct

Finalists

CWPL

E&L

RICS

Scottish Water

YPO

Business Transformation

Winner

Royal London

 

Silver Award Winner

Pelican Business Services

Finalists

Close Brothers Premium Finance

Computacenter

Coventry City Council

Reed Exhibitions

Customer Centric Culture – Culture of Excellence

Winner

UCAS

 

Silver Award Winner

Tails.com

Finalists

Edge Hill University

O2 - Designing, Building and Operating a Customer Centric Network

PPL

YPO

Customer Centric Culture – Financial Services

Winner

Direct Line Group

 

Silver Award Winner

Maru/edr and Lloyds Banking Group

Finalists

Age Partnership

Currency Solutions

Intelenet Global Services in partnership with Barclaycard

Virgin Money

Customer Centric – IT and Technology

Winner

Microsoft EMEA

 

Silver Award Winner

Little Fish (UK) Ltd

Finalists

Attenda

RS Components in partnership with Confirmit

O2 - Putting customers at the heart of everything we do

Three in partnership with Red Lorry Yellow Lorry

Customer Centric – Retail and Utilities

Winner

New Look

 

Silver Award Winner

Clothes2Order

Finalists

Affinity Water

HSS Hire

Scottish Water

Specialist Waste Recycling Ltd

Customer Centric – Service Providers

Winner

Pelican Business Services

 

Silver Award Winner

RICS

Finalists

Kindertons Accident Management

LeasePlan UK

Virgin Trains in partnership with Opinsta


Spencer Ogden

Xero

Solent Conference Center

Employee Engagement – Best Place to Work

Winner

TSB in partnership with Blue Sky Performance Improvement

 

Silver Award Winner

CWPL

Finalists

Direct Line Group

EDF Energy

LV=

Pelican Business Services

O2

Unibet

Employee Engagement – Improving CX

Winner

Fitness First in partnership with Dragonfish

 

Silver Award Winner

RICS

Finalists

Home Instead Senior Care

Samsung Electronics UK & Ireland

Lloyds Banking Group

Old Mutual Wealth

Siniat Ltd

The Made Simple Group

Engaging Customers Online

Winner

RHP

 

Silver Award Winner

Giffgaff in partnership with Firstsource

Finalists

Clothes2Order

EdPlace

iNTERTAIN

moxie

Experience / Design – Improvement

Winner

Barclays - Bereavement – Continuous Improvement

 

Silver Award Winner

EC Language Schools

Finalists

Barclays - Continuous Improvement Debit Card Disputes

Rackspace

Scottish Water

Oxford Analytica in partnership with White October

Engine Service Design & Sainsbury's PLC

Experience / Design – Innovation

Winner

Epos Now

 

Silver Award Winner

The Share Centre

Finalists

Barclays - Lost and Stolen – Continuous Improvement

Barclays - Continuous Improvement - Debit Card Fraud Alerts Application - cfmd

Brand & Deliver Marketing ltd in partnership with Three Mobile

Webhelp UK

Perfecto

Insight and Feedback – A Different Perspective sponsored by Rant and Rave

Winner

Vita Student

 

Silver Award Winner

Gousto

Finalists

Nicoll Curtin

Royal London

The Share Centre

Unibet

Insight and Feedback – A Focus on Understanding

Winner

Four Seasons Health Care

 

Silver Award Winner

Ocado Ltd

Finalists

Feefo

Gulland Padfield

Rant & Rave

Scottish Water

Insight and Feedback – A New Way of Measuring

Winner

Red Ant

 

Silver Award Winner

Virgin Money

Finalists

Currency Solutions

Insights Learning & Development

Performance in People Ltd

SpatialBuzz Limited

VitalityHealth

New Product/Product Improvement – Loving the Customer

Winner

Close Brothers Retail Finance

 

Silver Award Winner

Barclays - Continuous Improvement Debit Card Disputes

Finalists

Barclays - Continuous Improvement Debit Card Disputes

Scottish Water

Standard Life

New Product/Product Improvement – (Making the Most of Technology)

Winner

My Home Move

 

Silver Award Winner

InMoment

Finalists

Barclays - Continuous Improvement - Debit Card Fraud Alerts Application

Barclays - Lost and Stolen – Continuous Improvement

Lyons Davidson in partnership with LV=

Xero

Omnichannel CX

Winner

FM Outsource

 

Silver Award Winner

Virgin Trains in partnership with Opinsta

Finalists

Standard Life

Unibet

Return on CX

Winner

Maru/edr and British Gas

 

Silver Award Winner

BT PLC

Social Media

Winner

Direct Line Group - Direct Line Social Media Customer Service Team

 

People People Categories

Professional of the Year

Winner

Old Mutual Wealth - Christina Dolding

 

 

Finalists

O2 - Jorge Mascarenhas

Spencer Ogden - David Spencer-Percival

Professional Woman of the Year

Winner

Close Brothers Premium Finance - Sharon Bishop

 

 

Finalists

Direct Line Group - Joanne Holland

Spencer Ogden - Donna Hewett

Team – A Whole New Level

Winner

Royal London - Group Insight Team

 

Silver Award Winner

Tails.com

Finalists

Barclays - Continuous Improvement

LV= Fast Track Team

RHP

Sofology

Team – Customers at the Heart

Winner

Old Mutual Wealth

 

Silver Award Winner

Thames Water

Finalists

Clothes2Order

Edge Hill University

LV= FGB Team

Scottish Water

Team – Listening and Responding

Winner

Reach Contact Limited

 

Silver Award Winner

Royal London - Customer Voice Pod

Finalists

Coventry City Council

O2 Customer Experience Team

Specialist Waste Recycling Ltd



If you have any questions about entering the Awards,
please contact our friendly Awards team who will be
delighted to assist you. Please call Thomas Scott on
020 7193 0664 or email: thomas@awardsinternational.eu

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