Celebrating Customer
Experience Excellence

Awards Finals: Thursday 11th October 2018, Wembley Stadion

NOW Open for Entries

CATEGORIES ENTER SPONSOR

ABOUT THE AWARDS

Now in its incredible 9th year, the UK Customer Experience Awards has grown exponentially to become the biggest CX event of its kind in the world. This year we are back with 22 all-inclusive categories aimed at both B2B and B2C areas and ensuring both SMEs and large organisations can be recognised for their inspiring CX innovations.

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CASE STUDY

LESSONS FROM THE 2017 CUSTOMER EXPERIENCE AWARDS FINALISTS

Overall Winner: Capital One

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CASE STUDY

LESSONS FROM THE 2017 CUSTOMER EXPERIENCE AWARDS FINALISTS

New/Improved Product Winner - Direct Line Group

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SOCIAL

HALL OF FAME 2017

Click to see the inspiring companies and key influencers who won at The UK Customer Experience Awards in previous years. Could your company be featured in our Hall of Fame in the future?

THE CATEGORIES

There are 22 categories to choose from this year encompassing both sector-specific industries such as financial services, contact centres and telecoms, to discipline-specific areas including 'Customer at the Heart of Everything' and 'Business Change and Transformation'. The categories incorporate both B2B and B2C initiatives to ensure all sizes of organisations can enter whether an individual, SME or large corporation. What’s more, you can increase your chances of winning as there is no limit to the number of categories you can enter. More information can be found on the categories page.

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WE ARE PROUD TO BE THE BEST



AWARDS
CHAIRMAN

Ian Golding,
CCXP

Ian Golding, Ian is an internationally renowned leader in customer experience. Speaker, blogger, consultant, adviser and featured columnist and now also non-executive editor of CXM.co.uk, in his role as Chairman of the Awards Ian will assist us to ensure the CXA has a clearly articulated role in relation to promoting CX best practice. Ian will also be an advocate for the awards. In his own words.

Since I first entered the awards with my team in 2010, the annual celebration of achievement in the field of Customer Experience has become a firm fixture in my calendar. During the seven years I have been involved to date, the value I have got from participating as a finalist, winner and judge is genuinely immeasurable. The opportunity to stand shoulder to shoulder with peers from all industries; companies of all shapes and sizes; professionals from all over the UK; passionate people who believe in the same things as me; has played a part in developing my love for the profession that Customer Experience has become. What has now become one of the biggest gathering of CX case studies anywhere in the world, makes the awards an unmissable opportunity to further develop knowledge, desire and inspiration. The fact that many of the finalists presentation are 'open' – anyone attending the awards can sit in and listen to them – means that everyone attending the finals will be able to develop their CX specialism. Being asked to chair the awards is one of the most significant honours of my career to date – I eagerly look forward to welcoming all the finalists and judges to what promises to be the most spectacular awards ceremony ever!"

MEET OUR JUDGES

Ash Cripps

Edward Croft Baker

Gordon Rimmer

Rob Ettridge

Stewart Pattinson

Virginia Monk

Yvette Wise

Katarina Smart

APPLY TO JUDGE

VENUE
Wembley Stadium, London

Once again we will be holding this exciting event in the incredible ‘home of champions’ at Wembley Stadium. This stunning location is the perfect venue for hosting the awards and offers fantastic views, plenty of scope for networking throughout the day, and of course a spectacular area for the awards finals in the evening.