Love your customer love yourself

28th September 2017, Wembley Stadium


Entries will open for the UK Customer Experience Awards 2018 on 14th February 2018

Awards Headline Sponsor

Confirmit enables organisations to develop and implement Voice of the Customer, Employee Engagement and Market Research programmes that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programmes that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.

Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage.

The Awards

The UK Customer Experience Awards is the biggest and most compelling CX event in the world.

If you take your CX strategy seriously, entering these awards is a given. Being a Finalist or even a Winner gives your business great kudos.

This year, by popular demand the event will extend from daytime into the evening, giving all finalists' the opportunity to celebrate in style at a exclusive black tie gala Awards ceremony and dinner.

The judging will take place during the morning AND afternoon sessions.

We encourage all finalists' to have ‘open’ presentations to share best practice.

Since its launch 8 years ago, the UK Customer Experience Awards has grown and this year we expect to have attendance from as many as 200 different companies. The cross sector approach makes this event truly unique.

The Awards are judged by panels of independent business men and women.

The scoring methodology and criteria are endorsed by Cranfield, the leading international business school.

Post event feedback reports with scores and judges comments are provided to all finalists'.

More information

The Awards Finals and Presentations

28th September 2017


"The UK Customer Experience Awards are the biggest and most prestigious Customer Experience Awards programme in the UK - so winning this award is yet another fantastic endorsement of all the hard work that we do."
Stefan Schmitt, Business Partner/Business Mentor, Utility Warehouse Distributor

"Being recognized ourselves for the innovative technology we've developed is an extra honour. These awards are a testament to what can happen with organizations committed to elevating the customer work together."
James Bolle, VP Head of EMEA Client Services and Country Manager, InMoment

"The UK customer experience awards was really helpful for brands, to identify how they can become more innovative in their customer experience. Also great to learn about best practise in the UK. Definitely an event that’s worth getting in and be part of the innovation that we see in the UK."
Stuart Crawford-Browne, Phoenix Rising


About the awards

NEW FOR 2017

We are excited to announce the UK Customer Experience Awards will be a daytime AND evening event.

The Awards were created to recognise and celebrate the organisations, teams and individuals who are achieving excellence in customer experience.

Through open sessions, the Awards are a vehicle for sharing best practice on an unprecedented scale. More than 50% of finalists' opt to allow other attendees to watch, enabling other finalist to learn what others are doing on an unprecedented scale.

More information
Why enter the Awards
The journey to the Awards Finals

Awards Finals & Awards Ceremony

UK Customer Experience Awards Finals & Awards Ceremony, September 28th 2017, Wembley Stadium

09:00 - Finals begin

17:00 - Finals finish

19:00 - Gala dinner and winners announced

22:30 - Music and celebrations

00:00 - Carriages

*Subject to final confirmation

Judging at the awards

We rely on the expertise from our extensive judging community who bring industry knowledge and category specific skill sets to assess every Award entry.

The judging process is transparent, impartial and independent from the team who manage the Awards. All Judges go through a vetting process and are ultimately the ones who decide whether your entry is worthy of an Award!

Judging at the Awards
Scoring at the Awards
Meet the Judges

Our Sponsors and Partners

Our Sponsors and Partners have the opportunity to connect with potential customers at an unforgettable moment in their career.

To discover more about this opportunity, please click the links below:

Become a Sponsor and Partner
Our Sponsors and Partners

Wembley Stadium