Below are some of the frequently asked questions that we hope will help you on your Awards journey. If you would like to discuss being part of the UK Customer Experience Awards, please contact Fiona Bentley using the contact details below.

All guests will be required to bring photo ID.

Who can enter?

Anyone, as long as the activity, company or individual involved in the submission relates to, or is involved in customer experience. There are plenty of categories to choose from. Get in touch if you need some help deciding which category is the right one for you.

Why should I enter?

Visit the Why Enter page to find out what you have to gain from entering the Awards.

What can be entered?

Any initiative or project that has delivered a consequent positive impact on an organisation e.g. a business transformation/change programme, a product launch, a customer experience initiative, or an employee engagement scheme, to name a few.

What is the period of eligibility for the Awards?

For entries to the 2017 Awards, at least part of the campaign should have taken place during 2016.

How do I enter these Awards?

Once you have decided which category(ies) you would like to enter, you will need to complete the Enter the Awards form. Upon completion of this form and payment being received, you will receive the Official Entry Form to complete. All entries need to be submitted using this form. When you are ready to submit your Official Entry form you will need to upload it via the web link within the form.

If you are selected as a Finalist, you will need to prepare a 15 minute presentation, followed by a 10/15 minute Q & A session. This is an opportunity for you to bring your written entry to life. You will make your presentation in front of a panel of 4-5 Judges on 28th September at at London ExCeL

What should my entry include?

You need to complete all of the sections within the official entry form. The questions are based on a set of 7 criteria, as below

  • Business rationale and context
  • The Outstanding Initiative / Customer Experience Delivered
  • Business impact and results achieved
  • Clear customer insight
  • Innovative and creative solution
  • Effective implementation

We recommend you provide supporting visual or other non-written evidence to supplement your written entry. We will also require your company logo for use in our brochure, website and app.

What are your policies on confidentiality?

If you become a Finalist, you are able to choose if you would like your panel to be ‘open’ or ‘closed’. All Judges sign a confidentiality agreement and we ensure that your judging panel does not have any conflict of interest with your business.

How much does it cost to enter?

The fee will be £299.00 plus VAT. Each entry into a Sector or Discipline category enables you to submit one entry into a People People category for £159.00 plus VAT. *

Can I enter the same project into more than one category?

This is an excellent way of maximising your chances of winning! Putting your entry in front of different Judges will also enable you to get more feedback. Each Entry into a Sector or Discipline Specific Category also enables you to submit one Entry into a People People Specific category for £159 plus VAT.

Can I submit an entry from another Awards?

So long as it is relevant, yes you can. If it is not from one of Awards International’s Awards you will need to make sure the entry fits into the template for our entry form.

What is the deadline for payment for entries?

We need to receive payment from you in order to send you your official entry form. We can raise an invoice for your entry upon receipt of a purchase order. Our payment terms are immediate.

When will the shortlist of Finalists' be announced?

19th July 2017

Who decides if we win?

You will be scored on both your written entry and your presentation by an impartial panel of up to 5 Judges. The judging/scoring criteria can be downloaded by clicking here.

What do we win?

Recognition for being one of the front runners in business excellence in your industry or discipline. The announcement of your Award made in front of hundreds of peers and Judges and your organisation placed in the Winner’s gallery on the Awards website. You will also receive a Winner’s trophy and Winner’s logo for use on your website, stationery, marketing and social media.

If we do not win, will we get any feedback?

Yes. You will all receive your evaluation feedback report with your scores and written feedback approx. 2 weeks after the awards finals and presentations. You will be able to see how you scored against your fellow finalists.

When and where are the Awards taking place?

The UK Customer Experience Awards 2017 are being held on 28th September 2017 at the

Wembley Stadium




How can I book tables for the Awards?

To book your places at the Awards please click here

What are the timings of the Awards?

The Awards are a daytime event, with the presentations taking place throughout the day depending on your category, and the Winners announced over an exclusive black tie gala Awards ceremony and dinner.

In the meantime if you have any enquiries please contact our Awards consultant, Fiona Bentley on 02071932009 or email fiona@awardsinternational.eu, who will be happy to assist you.

Who can I talk to if I need more information about the Awards?

If you would like discuss being part of the UK Customer Experience Awards, please contact Fiona Bentley using the contact details below.

Your journey doesn’t end here though… whether you’re a Finalist or a Winner, make sure you share your success both internally and externally.

Awards International Ltd • Acacia Farm Lower Road Royston Hertfordshire SG8 0EE • Company Number: 6707388