KEY DATES

Finalists Announced

Congratulations to all entrants that have been shortlisted as Finalists. It’s an amazing achievement to have made it this far, this year especially. We are delighted with the number of entries many returning customers and some new. We look forward to seeing you at the finals and awards ceremony, its going to be amazing.

Kristina will be the Awards Consultant supporting you on your journey to the finals, so get in touch via email kristina@awardsinternational.com or schedule a call to discuss your next steps.

Please note: The categories with more than 7 shortlisted entries have been split.

She will be your Awards Consultant going forward so please get in touch with her to schedule a call and cover next steps.

Employee Experience in the Crisis

AX
BT Enterprise
Vanarama
Ageas UK
Active Digital
Aspen Healthcare

Customer Experience in the Crisis- SME

So Energy
Netstar
Wisdom Spring Education
Community Fibre
Vanarama
Ripe Thinking
Financial Services Compensation Scheme (FSCS)

Customer Experience in the Crisis

AX
Anglian Water
Aspen Healthcare
BT Enterprise

Contact Centre

So Energy
Financial Services Compensation Scheme (FSCS)
Ageas UK
SGN Ltd

Customers at the Heart of Everything-Financial Services

PensionBee
NatWest Bank
Virgin Money & InMoment
VitalityHealth
Direct Line Group
Intuit

Customers at the Heart of Everything- Telecoms

BT Enterprise
giffgaff & Firstsource
Community Fibre
BT Mobile

Customers at the Heart of Everything- Utilities and Housing Provider

Silva Homes
Places for People
Octopus Energy
Code Student Accommodation
SGN Ltd

Customers at the Heart of Everything - SME

Gunwharf Quays
SquareTrade
Vanarama
My Expert Midwife
Farewill
Gate One in partnership with AEG

Customers at the Heart of Everything

Fred. Olsen Cruise Lines
Ligentia UK Ltd
Aspen Healthcare
London Luton Airport Operations Limited
The AA
Mears Group

Product or Service Development

Wisdom Spring Education
Anglian Water
Golden Leaves Funeral Plans
VitalityHealth
BT Enterprise

Online Customer Experience - SME

Feefo & Vauxhall
My Expert Midwife
GUURU Solutions UK Ltd
Tempcover Ltd
Vanarama

Online Customer Experience

Jellyfish & Aviva Investors
Octopus Energy
National Grid
BGL Group
Anglian Water

Team of the Year

BT
NatWest Bank
VitalityHealth
Intuit QuickBooks UK

Financial Services

Capital One
Financial Services Compensation Scheme (FSCS)
Virgin Money & InMoment
VitalityHealth
Direct Line Group
BGL Group

Employees at the Heart of Everything - Financial Services

Intuit QuickBooks UK
VitalityHealth
Ageas UK

Employees at the Heart of Everything

Lead Forensics
Mears Group
BT Enterprise & Liveperson
Sky Betting and Gaming
Vanarama

Business Change and Transformation

Vizolution in partnership with RBS
DHL Supply Chain & Homebase
BT Enterprise
B2B International & Brenntag

Use of Insight & Feedback - Programme

JT Group Limited
BT & EE
Places for People
Lead Forensics
InMoment & Virgin Money

Use of Insight & Feedback

BT Enterprise
Business Stream
DHL in Partnership with Merck
Legal & General Investment Management Real Assets in partnership with Sabio
Feefo & Vauxhall

B2B Customer Experience- SaaS

Lead Forensics
Adjust GmbH
Feefo & Vauxhall

B2B Customer Experience

Business Stream
DHL in Partnership with Homebase
National Grid
Mitie
B2B International & Brenntag
VitalityHealth

B2B Customer Experience - SME

Fresh Nous
Care Planner Ltd
bOnline
Tempcover Ltd
Bums on Seats

Customer-centric Culture

Mears Group
BT Enterprise & Liveperson
Code Student Accommodation
Vanarama

Customer-centric Culture - Financial Services

Capital One
VitalityHealth
Direct Line Group
Intuit

Customer-centric Culture - Utilities

Business Stream
SGN Ltd
Octopus Energy
E.ON SE & Gutsy Tv
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