Finalists Announced

Congratulations to the finalists of this year’s UK Customer Experience Awards, I am proud to announce this is a record year. In our 9 year’s history we have never shortlisted 100 companies before. Surely this shows the growing impact of CX on business and signals CX has gone mainstream.

The standard of entries is formidable and the number of organisations striving for true customer centricity or transforming their oganisations in the name of CX is truly remarkable.

Those that didn’t make the grade, I say bad luck to you, but I hope to see you back again next year!

Congratulations once again finalists. I look forward to seeing you at the finals on October 11th at the amazing Wembley Stadium!

We listened to your feedback and we learned some lessons from last year, so this year’s finals and awards ceremony is going to be better than ever. In fact, I believe it will be the greatest event of its kind in history!

Ian Golding


Chair of UK Customer Experience Awards, Global Customer Experience Specialist, Certified Customer Experience Professional, CCXP

Best Business change & transformation - Customer focus

AkzoNobel Intuit QuickBooks (UK) Involvement Packaging Ltd Lowell Firstsource in partnership with Lloyds Banking Group Solus Accident Repair Centres (Aviva) TTEC Barclays Business Stream in partnership with Capgemini

Transforming the customer experience

Affinity Water Firstsource in partnership with Lloyds Banking Group Certsure Paymentsense SearchFlow The Insurance Emporium Vodafone UK

Best Contact centre large

Addison Lee 60K Barclays Global Service Centre EE Webhelp UK Emovis Operation Leeds Ltd

Best Contact centre small - Customer Satisfaction

Birchwood Price Tools Bristan Group Ella's Kitchen Intuit QuickBooks (UK) SearchFlow Scottish Widows Ltd XLN Business Services

Best Contact centre small - Project

Cross Country PiggyBank Fresenius Kabi Ltd & Calea UK Ltd NHS Property Services Scottish Widows Ltd Webhelp UK

Best Customer centric culture - Customer Focus

BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement eve Sleep PLC Fresenius Kabi Ltd & Calea UK Ltd Homes in Sedgemoor Intuit QuickBooks (UK) Jewellery Quarter Bullion Lloyds Banking Group

Best Customer centric culture - Customer Satisfaction

The Holly Private Hospital Littlefish (UK) Ltd QEII Centre Solar Plants Tata Communications 60K Addison Lee

Best Customer centric culture - Strategy/Project

British Gypsum BT Corporate Code Students OTD Ltd Scottish Widows Ltd O2 (Telefonica) YorkTest Laboratories Business Stream

Best customer experience training - Programme/Project

Accelerator Solutions in partnership with The Gym Group Brand Biology Saint Gobain Construction Product EDAM Group Limited Intelenet Global Services in partnership with Barclaycard Performance In People RBS Vodafone UK

Best customer experience training - Transformation for success

Black Horse BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement Capital One Homes in Sedgemoor HSBC UK JT Group Scottish Widows Ltd Tarmac and TTEC

Best Customers at the heart of everything - Best programme

Aspen Healthcare Limited Big Yellow Self Storage in partnership with InMoment Intuit QuickBooks (UK) SAGE SOFTWARE TTEC Vodafone UK Zen Internet

Best Customers at the heart of everything - Customer Satisfaction

Beagle Street Clothes2Order DST Octopus Energy OneSource Virtual XLN Business Services Addison Lee eve Sleep PLC

Best Customers at the heart of everything - Project / Solution

60K Close Brothers Retail Finance Consumer Intelligence in partnership with Go Compare Fresenius Kabi Ltd & Calea UK Ltd Intelenet Global Services in partnership with Barclays Corporate Skipton Building Society Something Big Ltd.

Best Customers at the heart of everything - Strategy

Code Students Daisy SMB Ella's Kitchen Emovis Operation Leeds Ltd Loco2 Utility Warehouse Value Retail plc

Best Customers at the heart of everything - Transformation for success

Barclays Homes in Sedgemoor Involvement Packaging Ltd Lowell Paymentsense Scottish Widows Ltd Solus Accident Repair Centres (Aviva)

Best Employee engagement - Programme or Transformation

CPM International (New Tech Division) - Airbnb Emovis Operation Leeds Ltd ENGIE UK Shared Service Centre Firstsource Royal Automobile Club Capital One Barclays

Best Employee engagement - The Voice of Employees

Bristan Group BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement EE Revolution Bars in partnership with InMoment Mears Group Tarmac and TTEC

Best Engaging the customer online

Affinity Water Code Students Anglian Water Services EE FoundIt! in partnership with Ironmongery Direct Intuit QuickBooks (UK) Rated People in partnership with Perkbox Lloyds Banking Group Thomson Reuters

Best financial services - banking & investment

Divido Financial Services Ltd Jewellery Quarter Bullion Trussle HSBC UK Skipton Building Society

Best financial services - Insurance

Shepherds Friendly Society VitalityHealth

Best Health & wellbeing

Aspen Healthcare Limited VitalityHealth YorkTest Laboratories

Best International business

Barclays CPM International (New Tech Division) - Airbnb JT Group Thomson Reuters

Best New improved product or service

EE Concentrix Connect Managed Services with NSPCC DST HSBC UK Local Heroes - a British Gas Innovation (Centrica) Skipton Building Society TTEC Emovis Operation Leeds Ltd

Best Technology & telecoms

EE Firstsource in partnership with NOW TV Octopus Energy Vodafone UK Affinity Water SAGE SOFTWARE

Best Transport & logistics

Cross Country Intelenet Global Services in partnership with National Rail Enquiries Maru/edr in partnership with Yodel Southeastern Railway

Best Use of insight & feedback - Best Solution or Programme

BGL Group - Insurance Distribution and Outsourcing BT Consumer Code Students Feefo Holdings Ltd. OTD Ltd O2 (Telefonica) TTEC Vodafone UK

Best Use of insight & feedback - The Voice of the Customer

1st Central Insurance Management Affinity Water BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement Bupa Global in partnership with Confirmit EDAM Group Limited Midcounties Cooperative in partnership with InMoment Intuit QuickBooks (UK) VitalityHealth

Best Utilities

Anglian Water Services Octopus Energy Solar Plants XLN Business Services Affinity Water Utility Warehouse Business Stream

CX professional of the year

AkzoNobel Involvement Packaging Ltd - Stuart Rolfe Scottish Widows Ltd

CX professional woman of the year

Cross Country Holiday Extras Lowell

CX team of the year - Customer Centricity

Close Brothers Retail Finance Lloyds Banking Group Value Retail plc BT Consumer Addison Lee

CX team of the year - Strategy/Transformation

Cross Country JT Group Lowell O2 (Telefonica) BT Corporate Business Stream