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KEY DATES

Finalists Announced

Congratulations to all entrants that have been shortlisted as Finalists. It’s an amazing achievement to have made it this far. We are delighted with the number of entries, many returning customers and some new. We look forward to seeing you at the finals and awards ceremony, its going to be amazing.

ristina will be the Awards Consultant supporting you on your journey to the finals, so get in touch via email kristina@awardsinternational.com or schedule a call to discuss your next steps.

Please note: The categories with more than 7 shortlisted entries have been split.

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Thanks to our Gold Sponsor

Vulnerability, Health and Wellbeing

Financial Services Compensation Scheme
RCI Financial Services
Consumer – BT/EE/PlusNet
Warmworks Scotland LLP
Vanarama
Green Flag
Unibail Rodamco Westfield in partnership with Ethos Farm
ACF Technologies

Outsourcing

Firstsource Solutions
SES Home Services with FreshNous
Yodel
Enshored

Learning and Development

Vodafone
Giacom
RCI Financial Services
Vanarama
Knight Frank

Financial Services

HSBC UK
Virgin Money
Firstsource Solutions
Vitality
AIB
Brewin Dolphin Ltd
Mercedes-Benz Financial Services UK Ltd

Employee Experience in the Crisis

LV
Mercedes-Benz Financial Services UK Ltd
Octopus EnergY
Financial Services Compensation Scheme
Aspen Healthcare

Employee Experience in the Crisis - SME

Giacom
Intelligo Software
Vanarama
ACF Technologies

Digital Transformation

CODE Student Accommodation
DHL Supply Chain
Vanarama
Green Flag
Everflow Water
Wunderman Thompson Commerce for CX Reset
Yell UK
Solus

CX Team of The Year - 5001 plus employees

Telefonica/O2
Consumer – BT/EE/PlusNet
Vodafone
Volvo Car Corporation
Firstsource Solutions
Virgin Money
AIB

CX Team of The Year - Up to 5001 employees

East Midlands Railway
Warmworks Scotland LLP
Vitality
Vanarama

Contact Centre - Small

The London Clinic
East Midlands Railway
XLN
Everflow Water
Leaders Romans Group
Insite Energy Ltd
Which? and Davies group

Best Use of Technology - SME

Panther Logistics
PriceRunner Ltd
Vanarama
ACF Technologies
Green Flag
150Bond
Everflow Water

Best Use of Technology

The London Clinic
Capita
Bright Data
Consumer – BT/EE/PlusNet
Yell UK
Davies Group
Unibail Rodamco Westfield in partnership with Ethos Farm

Best Use of Insight and Feedback

HSBC UK
AIB
Colt Technology Services
Brenntag UK & Ireland with B2B International
Kindred Group
Wunderman Thompson Commerce for Lyft Lab
Which? and Davies Group Managed Analytics
Virgin Media

Best Use of Insight and Feedback - Customers Voice

East Midlands Railway
FreshNous
Kindertons
Swish Fibre
Wunderman Thompson Commerce-BAT's CX Reset
JT Group
Vitality
Lead Forensics

Best Customer Service - Up to 5000 Employees

Financial Services Compensation Scheme
XLN
Octopus Energy
UK Fuels
Ageas UK
Energia Group

Best Customer Service - Up to 100 Employees

Firstsource Solutions Ltd
Aico Ltd
Atomy UK
Everflow Water
Swish Fibre

CX Leader of the Year

Neil Grabham - East Midlands Railway
Deryck Mitchelson - NHS Scotland
Nicola Harris - Telefonica/O2
Luis Martinez - Flipdish
Elad Eran - Wix Answers
Gemma Colby - Yell UK

CX in the Community

The Co-op Group with IPI and Genesys
DHL Supply Chain
JTGroup

Customer Experience for SMEs

Panther Logistics
Atomy UK
Insite Energy Ltd

Customer Experience in the Crisis - Large Companies

Capita
Unibail Rodamco Westfield in partnership with Ethos Farm
NHS Scotland in partnership with ServiceNow
AIB
Knight Frank
Travelport
DHL Supply Chain
TATA Communications

Customer Experience in the Crisis - Up to 250 Employees

Tabology Ltd
Intelligo Software
Vanarama
Flipdish
FreshNous

Customer Experience in the Crisis

Findel Education with IPI
JTGroup
Pharmacy2U
Brenntag UK & Ireland in association with B2B International
The Hyde Group
LV
Staysure Group
TalkTalk Telecom Group

Customer-Centric Culture

Virgin Money
LV Customer Experience
Telefonica 02 UK
TATA Communications
The London Clinic
Stockport Homes Group
Unibail Rodamco Westfield in partnership with Ethos Farm
Knight Frank

Customer-Centric Culture - SME

Panther Logistics
Bennett Hay Limited
Financial Services Compensation Scheme
Swish Fibre
Warmworks Scotland LLP
CODE Student Accommodation
Atomy UK
ClassForKids

B2B Customer Experience

Brenntag UK & Ireland in association with B2B International
XLN
YODEL
Colt Technology Services
Yell UK

B2B Customer Experience - SME

Intelligo Software
Sage
Roland DG
Lead Forensics
Octopus Energy
OnTheMarket

Business Change and Transformation

Financial Services Compensation Scheme
Vitality
Davies Group
Lifetime Training
Vodafone
Kindred Group
Brenntag UK & Ireland in association with B2B International
Aspen Healthcare

Business Change and Transformation - SME

AMP Clean Energy with FreshNous
JTGroup
Vanarama

Customers at the heart of everything™ - Telecoms

Vodafone
XLN
Telefonica/O2 UK
Tata Communications
SMARTY
Swish Fibre

Customers at the heart of everything™ - Large Companies

Ageas UK
Virgin Money
The Hyde Group
Wunderman Thompson Commerce for Lyft Lab
Yell UK
Knight Frank

Customers at the heart of everything™ - Covid Response

The Co-op Group with IPI and Genesys
Openreach
Warmworks Scotland LLP
The AA
Flipdish
Atomy UK
CODE Student Accommodation
Findel Education

Customers at the heart of everything™

The London Clinic
Natusan
Kindred Group
Mears
Panther Logistics
Vanarama
Hitachi Capital Vehicle Solutions
LV Customer Experience
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