Hall of Fame

Capital One

Overall Best Customer Experience Winner 2017

Virgin Money plc

Best Financial Services - Banking & Investment

Direct Line Group

Best Financial Services - Insurance Services

Sky in partnership with FirstSource

Contact centre - Large


Contact centre - Small

Red Funnel in partnership with Brand Biology

Hospitality, Leisure and Travel

CPM Barcelona

International Business


Technology & Telecoms


Transport & Logistics

Octopus Energy


Brand Biology

Best Customer Experience Training Company

Direct Line Group in partnership with Blue Sky

Best Customer Experience Training Initiative

Business Stream in partnership with Cap Gemini

Business Change


Business Transformation

Skipton Building Society - Bury Branch

Customer at the Heart of Everything (Financial Services)

The Holly Private Hospital

Customer at the Heart of Everything (Employee Training and Development)

Barclays CI

Customer at the Heart of Everything (Listening to the Customer)

The Share Centre

Customer at the Heart of Everything (Use of Technology)

Capital One

Customer Centric Culture (Employee Driven Transformation)

Business Stream

Customer Centric Culture (Insight and Feedback)

London Midland in partnership with VCCP, Whoosh and icomera

Digital CX Innovation

The Holly Private Hospital

Employee Engagement (Learning, Development and Engagement)


Employee Engagement (Return on Investment)

FoundIt! on behalf of Amara

Engaging Customer Online

Business Stream

Insight and Feedback

Direct Line Group

Insight and Feedback (Financial Services)

Direct Line Group

New/Improved Product

Kindred Group

Return on CX

Scottish Water

Use of Social Media

Firstsource Solutions UK Ltd

CX Professional of the Year

Sparks Grove UK

CX Professional Woman of the Year

Scottish Water

CX Team of the Year (Customer Engagement)

Capital One

CX Team of the Year - (Financial Services)

Four Seasons Health care

Overall Best Customer Experience Winner 2016

Baxi Heating UK Ltd

Contact Centre – Small – Customer Loyalty

HSS Hire

Contact Centre – Large


Contact Centre – Small – Can do Culture

Direct Line Group

Insurance Services

TSB in partnership with Blue Sky Performance Improvement

Financial Services – Banking and Investment

Technology and Telecoms

Now TV in partnership with Firstsource

Ocado Ltd

Travel / Transport / Hospitality / Retail

Thames Water


Findel Education

Business Change

Royal London

Business Transformation


Customer Centric Culture – Culture of Excellence

Direct Line Group

Customer Centric Culture – Financial Services

Microsoft EMEA

Customer Centric – IT and Technology

New Look

Customer Centric – Retail and Utilities

Pelican Business Services

Customer Centric – Service Providers

TSB in partnership with Blue Sky Performance Improvement

Employee Engagement – Best Place to Work

Fitness First in partnership with Dragonfish

Employee Engagement – Improving CX


Engaging Customers Online

Barclays - Bereavement – Continuous Improvement

Experience / Design – Improvement

Epos Now

Experience / Design – Innovation

Vita Student

Insight and Feedback – A Different Perspective sponsored by Rant and Rave

Four Seasons Health Care

Insight and Feedback – A Focus on Understanding

Red Ant and Novus Leisure

Insight and Feedback – A New Way of Measuring

Close Brothers Retail Finance

New Product/Product Improvement – Loving the Customer

My Home Move

New Product/Product Improvement – (Making the Most of Technology)

FM Outsource

Omnichannel CX

Maru/edr and British Gas

Return on CX

Direct Line Group - Direct Line Social Media Customer Service Team

Social Media

Old Mutual Wealth - Christina Dolding

Professional of the Year

Close Brothers Premium Finance - Sharon Bishop

Professional Woman of the Year

Royal London - Group Insight Team

Team – A Whole New Level

Old Mutual Wealth

Team – Customers at the Heart

Reach Contact Limited

Team – Listening and Responding