Presentation Schedule

Presentation Schedule

Please arrive to register at least 30 minutes before your presentation slot. Presenters should be at their rooms 10 minutes before their presentation start time.

Sector Specific Categories

Room Category 09:00-9:30 09:40-10:10 10:40-11:10 11:20-11:50 12:00-12:30 13:30-14:00 14:10-14:40 15:10-15:40 15:50-16:20 16:30-17:00
Executive Box 3074 (seats 12) Financial services - banking & investment       Firstsource Solutions UK Ltd closed Virgin Money plc closed Zopaopen      
Executive Box 3074 (seats 12) Financial services - insurance services Direct Line Group closed Qualtrics in partnership Allianz Global Corporate & Specialty open VitalityHealth closed              
Executive Box 4027 (seats 20) Contact centre - large   60K International Contact Centres open Barclays Bank PLC open BT open Express Gifts Ltd. in partnership with ResponseTek Networks Corp.open Intelenet Global Services in partnership with Barclays closed Samsung UK closed Mindpearl open Sky in partnership with Firstsource closed Talk Talk open
Executive Box 3110 (seats 12) Contact centre - small Bristan Group open Business Stream in partnership with Cap Gemini closed Scottish Widows closed Power NI closed ISN Software UK Ltd. open Optivo closed East Sussex Highways open      
Executive Box 3014 (seats 12) Hospitality, leisure and travel Fitness First closed Mitchells and Butlers with Maru/edr closed Mindpearl open ROL Cruise closed Red Funnel on behalf of Brand Biology closed London Midland - in partnership with VCCP, Whoosh and icomera closed Webhelp closed      
Executive Box 3113 (seats 12) International Business Qualtrics in partnership with Belron open PPL closed Fitness First closed Qualtrics in partnership with Allianz Global Corporate and Speciality open Mindpearl open CPM closed        
Executive Box 3012 (seats 12) Technology and telecoms Natterbox Limited open Finastra open XLN closed Talk Talk open Chess Limited open          
Executive Box 3012 (seats 12) Transport and logistics               Bidfood closed Justpark open  
Executive Box 3106 (seats 12) Utilities     Spark open CNG Ltd closed Webhelp closed Business Stream in partnership with Cap Gemini & Pathfinder closed Affinity Water open Scottish Water open Octopus Energy open Love Energy Savings open

Discipline Specific Categories

Room Category 09:00-9:30 09:40-10:10 10:40-11:10 11:20-11:50 12:00-12:30 13:30-14:00 14:10-14:40 15:10-15:40 15:50-16:20 16:30-17:00 17:10-17:40
Executive Box 3074 (seats 12) Customer experience training company               PwC's Academy open Brand Biology closed    
Executive Box 4031 (seats 12) Customer experience training initiative The Guinness Partnership closed Kaplan International open Gamelearn on behalf of Phone House open GAME in partnership with Growth Engineering closed Direct Line Group in partnership with Blue Skyclosed The Mears Group Plc open          
Executive Box 3115 (seats 20) Business change     PPL closed Rank Group Plc open Scottish Water open Countrywide Conveyancing Services closed Business Stream in partnership with Cap Gemini closed Affinity Water open   Mindpearl open  
Executive Box 4019 (seats 20) Business transformation Barclaycard open BT open Clarify Solutions closed PwC open Fitness First closed Connect Managed Services with Northumbrian Water Group closed Bidfood closed Direct Line Group in partnership with Blue Skyclosed Lloyds Banking Group open    
Executive Box 4030 (seats 12) Customers at the heart of everything (employee training and development) Affinity Water open Baxi Customer Support open Edam Group closed 60K International Contact Centres open Pension Protection Fund (PPF) open Signifo Ltd - trading as webexpenses open The Holly Private Hospital closed The Mears Group Plc open XLN closed    
Executive Box 3011 (seats 12) Customers at the heart of everything (financial services)           Kingsbridge Contractor Insurance closed Capital One closed VitalityHealth closed Skipton Building Society open    
Executive Box 3011 (seats 12) Customers at the heart of everything (listening to the customer) Wolseley in partnership with B2B International open   Business Stream in partnership with Pathfinder closed Scottish Water open Home Energy Scotland in partnership with Energy Saving Trust (EST) open         Barclays CI open  
Executive  Box 3010 (seats 12) Customers at the heart of everything (use of technology)   Xero UK Limited open UKCLOUD open The Share Centre open   Rank Digital Plc open Eviivo closed Qualtrics in partnership with Belron open      
Executive Box 3007 (seats 20) Customer centric culture (employee driven transformation)   EdPlace open Finastra open Waitrose in partnership with Maru/edr open Elite Telecom PLC open Power NI closed GAME in partnership with Growth Engineering closed PPL closed Capital One closed    
Executive Box 3005 (seats 20) Customer centric culture (insight and feedback) Scottish Water open M&C Saatchi PR on behalf of iD Mobile UK open Business Stream closed MOO open Qualtrics in partnership with Allianz Global Corporate & Speciality open XLN closed        
Executive Box 3013 (seats 20) Digital CX innovation Rank Group Plc open MOO open London Midland - in partnership with VCCP, Whoosh and icomera closed Nomensa on behalf of Virgin Media Business open Xero UK Limited open BT open EE in partnership with Metricell open Business Stream in partnership with Cap Gemini closed Jacada open    
Executive Box 3079 (seats 12) Employee engagement (learning, development and engagement)   Intelenet Global Services in partnership with Barclays closed Direct Line Groupclosed Molson Coors in partnership with The Global Group open The Holly Private Hospital closed My Home Move open Brand and deliver Ltd open       Adept Vehicle Management open
Executive Box 3111 (seats 12) Employee engagement (return on investment) Recruitment Juice in partnership with Growth Engineering closed StaySure closed Bristan Group open Sparks Grove on behalf of Dixons Carphone open Countrywide Conveyancing Services closed Canon in partnership with the SAVO Group closed          
Executive Box 4031 (seats 12) Engaging customers online             60K International Contact Centres closed Firstsource in partnership with NOW TV closed EE in partnership with Metricell open FoundIt! on behalf of Amara open  
Executive Box 4010 (seats 12) Insight & feedback Business Stream closed FeeFo Holdings Ltd open Swisscom open Kindred Group open Affinity Water open Fitness First closed Central England Co-operative open        
Executive Box 4032 (seats 12) Insight & feedback (financial services)             RBS closed Barclays open Direct Line Group closed StaySure closed  
Executive Box 3107 (seats 12) New / improved product   XLN closed BT open Lloyds Banking Group open Barclays CI open Direct Line Group closed        
Executive Box 3110 (seats 12) Return on CX               BT open Kindred Group open    
Executive Box 3079 (seats 12) Use of social media               YPO open Brand and deliver Ltd open Scottish Water open  

People Specific Categories

Room Category 09:00-9:30 09:40-10:10 10:40-11:10 11:20-11:50 12:00-12:30 13:30-14:00 14:10-14:40 15:10-15:40 15:50-16:20 16:30-17:00
Executive Box 4034 (seats 12) CX professional woman of the year           Qualtrics in partnership with Allianz Global corporate & Speciality open Sparks Grove UK open 60K International Contact Centres closed Jaga Heating Products UK open
Executive Box 4035 (seats 12) CX professional of the year     Countrywide Conveyancing Services closed Xero UK Limited open 60K International Contact Centres closed Mindpearl open Firstsource Solutions UK Ltd closed    
Executive Box 4032 (seats 12) CX team of the year (customer engagement) 60K International Contact Centres open Scottish Water open Affinity Water open XLN closed MOO open        
Executive Box 4034 (seats 12) CX team of the year (financial services) VitalityHealth closed Scottish Widows closed The Central Region Team – Skipton Building Society open Capital One closed Barclays CIopen