Contact Centre Innovator
Paul is a consultant and a multi-channel contact centre specialist. Having worked in the industry for 30 years, his experience covers all aspects of people, process, technology, digital operations and customer experience. In 2019 Paul received the Major Contribution to Judging accolade recognising his support for awards in the pursuit of customer excellence. He believes that every organisation can excel in how it serves its customers – how well you deliver customer service is a true differentiator.