Customer Operations Director
Deborah joined Vanquis in February 2020 after spending 10 years as Customer Operations Director at Cabot Credit Management and in total 23 years at senior Operational roles in UK FS. She has extensive Director level experience with accountability for core operational areas and deep expertise in Collections and Recoveries with prime and sub prime lending models. Deborah has led transformation programmes overseeing evolving FCA regulation in financial difficulty, vulnerability and customer outcomes. Deborah leads Vanquis Customer Service, Collections, Recoveries, Strategy and Specialist Customer areas and works closely with Ian and the senior leadership team to drive our strategic priorities.