Senior Principal, Customer Experience
Recognised as a top-5 CX professional in the UK (CX Magazine), I work with multinationals to implement strategies to repair, manage and grow profitable businesses. I frequently speak publicly on CX and have written about it for various well-known publications. With 16+ years' background across private and public sectors, it's been my privilege to help some of the world's leading organisations optimise their CX investments. Previously, I was a foundational member of the digital innovation teams at PwC and Barclays Bank.