Senior Customer Experience Manager
With over 15 years of experience serving customers, Rebecca began her journey at the John Lewis Partnership. Today Rebecca manages the Customer Resolutions team at Tusker Direct LTD, an award-winning Car Benefit company that provide comprehensive car schemes for all. Her mission is to educate customers and employees on what a good customer experience looks like. Through feedback and root cause analysis she aims to continually improve on what already exists and implement what does not, in order to provide a seamless process for her customers.